1. General

2. Damages and Issues

3. Exchanges

5. Refunds

No REFUNDS, Exchanges ONLY.

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange or store credit (on approval).

You can always contact us for any return question at undrstmtdllc@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at undrstmtdllc@gmail.com and send your item to: 267 S. Avenida Del Convento BLDG 5, 85745.

No REFUNDS, Exchanges ONLY.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at undrstmtdllc@gmail.com. Please note that returns will need to be sent or taken to the following address: 267 S. Avenida Del Convento BLDG 5, 85745.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.